At 365 INSURED PTY LTD, we are committed to delivering our services with honesty, fairness, transparency and professionalism.
As a member of the insurance industry, we support standards that ensure the best possible experience for every client we serve.

We adhere to the Insurance Brokers Code of Practice, issued by the National Insurance Brokers Association (NIBA).

🎯 Our Commitment to You

By subscribing to the Code of Practice, we commit to:

✅ Acting in your best interests at all times
✅ Providing clear, accurate and timely advice
✅ Delivering products that are suitable for your needs
✅ Treating you with respect, fairness and integrity
✅ Communicating in plain language without unnecessary jargon
✅ Handling complaints efficiently and fairly
✅ Protecting your privacy and managing information securely
✅ Supporting you throughout the entire claims process

🤝 Client Focused Service

Your needs come first.
We ensure transparency regarding our advice, services, fees, and any potential conflicts of interest.
We work for you — not the insurer.

🛡 Claims Support

If you experience a loss, we assist you at every step to ensure a smooth and fair claims process.
We communicate on your behalf with insurers and advocates to help you achieve a positive outcome as quickly as possible.

📢 Complaints & Dispute Resolution

We maintain a clear and accessible complaints handling process aligned with Code requirements.
If you ever feel dissatisfied with our service, we will:

• Listen carefully to understand the concern

• Work to resolve the issue quickly and fairly

• Provide access to external resolution through AFCA if required

📄 Code Availability

You can request a full copy of the Insurance Brokers Code of Practice at any time,
or obtain the latest version directly from NIBA.

🏆 Our Promise

We stand for integrity, accountability and trusted guidance.
Our goal is to provide insurance that genuinely protects —
backed by service that genuinely cares.

General Insurance Code Of practice